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Internal feedback & support

Every comment handled, every request followed through.

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ops.feedback

What you gain

A bug someone spotted, an idea for an improvement, a customer request: this kind of feedback often gets lost in conversations. The Feedback & support module captures it straight from the screen in question, assigns it and tracks it through to resolution.

  1. 01 Feedback with context Page, screenshot and description sent in one click.
  2. 02 Clear follow-up Every item has an owner and a status.
  3. 03 Customers who feel heard Support tickets tracked all the way to a solution.
  4. 04 A tool that keeps improving Your teams' ideas shape how it evolves.

Features

Internal feedback & support

01
One-click reporting

Context captured automatically.

From any screen, a button lets you report a problem or suggest an idea. The page in question and any attachments are saved with the feedback.

What it enables

  • Feedback button on every screen
  • Page and context recorded
  • Screenshots and documents attached
  • Urgency level
02
Assignment and handling

An owner for every piece of feedback.

Every item is assigned, discussed and tracked until it's resolved. Mentions let you bring a colleague in.

What it enables

  • Assignment and status
  • Comments with mentions
  • Links between items
  • Resolution date
03
Customer support tickets

Structured, reassuring support.

Your customers open requests from their portal. These become tracked tickets, with the full conversation history and a notification for every reply.

What it enables

  • Requests from the customer portal
  • Conversation history
  • Reply notifications
  • Dedicated request forms
04
Priorities and response times

Deal with what matters first.

Urgency, category and age set the order of the queue. Alerts flag tickets that go beyond the expected response time.

What it enables

  • Queue sorted by urgency
  • Response times tracked
  • Overdue alerts
  • View by owner
05
Knowledge base

Answers, ready when you need them.

Recurring solutions become articles your team or your customers can look up, cutting down on repeat requests.

What it enables

  • Internal and public articles
  • Full-text search
  • Links from tickets
  • Talking points for your sales team

We’ll show it to you in 30 minutes, on a case close to yours.

Adapted to your business

Your trade doesn't fit in a box.

Categories, urgency levels, handling workflow, response times, who can report what: we set up support around your organisation, for your teams and your customers alike.

Integrations available

Compatible with the tools you already use.

Communication
  • Email
  • Slack
  • Microsoft Teams
Technical tracking
  • GitHub
  • GitLab
  • Jira

Non-exhaustive list: other tools can be connected to suit your needs.

Works with

crm.portalCustomer portalYour customers follow their project on their own. comms.chatInternal & real-time messagingYour team talks, right where the work is. ops.projectsProjects & productionYour teams know what to do, and you know where they're at.

Choose your time

Like what you see?

We’ll show it to you in 30 minutes, on a case close to yours.

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